Regional Operations Manager

  • Employment Type
    Full Time
  • Minimum Work Experience
    3
  • Minimum Education
    Bachelor’s degree or equivalent
  • Career Level
    Mid-senior
  • Location
    New York, USA
  • Posted
    June 12, 2020
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About the job

The Regional Operations Manager role will be implementing the right processes and practices across the organization.

Duties and responsibilities

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Lead US operations team: Service Desk & Technical Support
  • Run and oversee the day-to-day operations and work with the support team managing the customer services.
  • Ensure workflow channels are being responded to in a timely manner.
  • Ensure that the support team has the resources needed, monitor and assist with the technical analyses
  • Manage field engineers in the USA
  • Resource/Implement/Subcontract new and renewed customer maintenance contracts working directly with the internal Supply Chain teams, partners, vendors, and warehousing services
  • IDetermine the most advantageous terms and negotiate rates.
  • Evaluate and resolve escalating issues, meet with customers locally and overseas as needed onsite/remote for operations review and process execution/improvement with ensuring maximum satisfaction.
  • Gather, organize and perform the analysis and reports of support metrics SLA/KPI’s
  • Work effectively with all levels of staff and management to plan and execute specific strategic initiatives and ensure operational effectiveness goals are being maintained.
  • Direct multiple customer-related data center Time& Material projects.
  • Participate in hiring and personnel decisions, completing routine performance review evaluations, training, and staff scheduling.
  • Analyse process workflow, employee and space requirements and equipment layout; implement changes
  • Manages the stock control, and checks that inventory records are accurate

Experience and qualifications

  • Proven work experience as Operation Manager or similar role
  • Previous experience in budgeting and forecasting
  • Minimum 3 years’ experience within the Technical team
  • Fluent in English. Spanish or French are highly preferred.
  • Previous experience in team management