Customer Support

What does EOSL mean for my equipment?

End of Service Life (EOSL) may mean the end of manufacturer support for your IT hardware, but it doesn’t mean the end of useful life. In fact, many assets will continue to perform at optimal levels for years beyond EOSL. Evernex third-party maintenance extends the useful life of your EOSL equipment. Provided by Level 3 Support Engineers, Evernex’s multi-brand services maintain all aspects of multi-vendor infrastructure at costs up to 70% lower than the OEM. With unified contracts and custom SLAs, Evernex TPM provides the flexibility and independence to upgrade hardware when it suits you. Partnering with Evernex TPM enables you to reduce downtime and increase productivity, with the assurance that you’re helping to build a more sustainable future in IT.
1

General availability or sale date

General availability signals the time when a new product is released to the public and can be purchased. The equipment will be available through the manufacturer's general sales channel rather than limited release.

2

Period of stability

Once equipment is bought by the consumer, glitches or fixes are resolved and systems are stabilized with software. The product enters a period of stability under its new ownership, with a declining reliance on manufacturer support. The manufacturer takes the opportunity to release a new model or announce End of Life (EOL) or End of Service Life (EOSL) dates.

3

End of Life or End of Sale (EOL/EOS)

Often used interchangeably, End of Life and End of Sale mean that the manufacturer will no longer manufacture, market or sell your equipment. It stops providing new functionalities and cosmetic fixes. You can still access post-warranty OEM support for around 5-6 years but at a much higher price.

4

End of Service Life (EOSL)

Also known as End of Support Life, End of Service Life signals the date from which the original equipment manufacturer halts all provision of support for your hardware. It will no longer provide technical services or software updates, and will not renew, sell or upgrade maintenance contracts.

Why choose Evernex as your EOSL partner?
Multi-vendor IT hardware support
Reduced risk and increased productivity for EOSL assets
A Single Point of Contact for global IT solutions
Coverage for all aspects of infrastructure maintenance
Customizable SLAs and unified contracts
Reduced IT spend
End of Service Life Support
  • From 9 years
  • 0-3 Years
  • 3-6 years
  • 6-9 years

0-3 Years

OEM support

Warranty support is provided by the Original Equipment Manufacturer (OEM). This is usually included in the purchase of new IT equipment. Evernex can act as a single point of contact for all your multi-vendor hardware maintenance.

6-9 years

Evernex or limited OEM support

The OEM may end or outsource additional support to maintain equipment, as it is not their priority. Evernex is equipped to provide comprehensive support for almost every server, storage and network brand.

How does Evernex increase EOSL equipment sustainability?

By providing the necessary support no longer made available by manufacturers, third-party maintenance extends the useful life of assets past End of Service Life, helping you avoid the complex and costly migration to new equipment. Retaining performant assets beyond this date, rather than refreshing, reduces e-waste and prevents finite natural resources from getting trapped in landfills. The resulting decrease in demand for new equipment also positively impacts climate change and air quality by preventing the release of carbon and GHG emissions associated with manufacturing.

Our commitment to sustainable IT Our commitment to sustainable IT

How can I check my EOSL date?

Take back control of your IT asset lifecycle today by finding out the status of your assets with our EOSL database, or Contact Us.

Let's get your IT to work for you

Speak to our experts

GET A QUOTE

Driving green IT that works for people, planet and profit.

Data Center Maintenance
IT Hardware
Professional Services
Resources
Company

© 2023 Evernex | All Rights Reserved

Privacy and Cookies Statement || Legal notice

GET A QUOTE