Gartner® Report

According to Gartner, “by 2025, maintenance spend on Cisco equipment will exceed 20% of data and voice network capital budgets, up from 6% to 10% in 2021.”

But the lack of pricing transparency and ambiguous contract deals around Cisco’s infrastructure support and maintenance offering, Smart Net Total Care, are creating challenges for network users when managing their spending. The resulting uncertainty surrounding discount negotiations and multi-year contracts means I&O leaders are already exceeding 10% of their total network budgets due to Smart Net operating expenditures.  

To successfully optimize their spending, recent research from Gartner highlights the importance of demanding pricing transparency with deeper clarification into all support and subscription discounts. Additionally making sure price reductions match contract lengths can help maximize discount potential, and for those seeking even deeper discounts, Gartner® reveals that Third-Party Maintenance can offer 20-60% savings over Smart Net support.

1Source: Gartner, How to Achieve the Deepest Discounts on Cisco Smart Net and Optimize Existing Spend, Mike Toussaint, Ted Corbett, Christine Tenneson, 26 October 2021

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