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Maintenance Offer

At Evernex, we understand that each client's business context is unique.
Evernex allows you to tailor your maintenance service contract based on your specific needs.
We adapt our maintenance offers for companies operating in multiple countries.
Offering the same trusted service worldwide in 160+ countries, we provide seamless logistics service to meet our customers’ data center maintenance needs every day of the year.

 

Maintenance Options

Here’s an overview of all our offers.
We have tailored options so you only pay for the skills and services you require. As a global, independent IT maintenance provider, Evernex provides truly cost-effective expertise and a flexible alternative to standard support models.
See all offer details below.
OFFERS 24 x 7 help desk access Problem analysis Diagnosis Provision of an action plan Spare parts On-site intervention Project reporting
Spare Management
Remote Support
Remote + Spare Support
Full Support
On-demand Support

Maintenance Options in detail

  • Spare Management

    Guaranteed availability of spare parts
    • Access to a guaranteed inventory of spare parts
    • Subscription according to the SLA required
    • Fixed price per unit
    • 24/7 access to Evernex’s International Support Center 365 days a year
  • Remote Support

    Remote expert assistance
    • Diagnostics and support with dedicated hotline
    • Action plan provision
    • SLA based on clients’ needs
    • 24/7 access to Evernex’s International Support Center 365 days a year
  • Remote + Spares Support

    Remote expert assistance and spares delivery
    • Spare parts delivery from our forward stocking locations
    • Diagnostics and support with dedicated hotline
    • Action plan provision
    • SLA based on clients’ needs
    • 24/7 access to Evernex’s International Support Center 365 days a year
  • Full Support

    Dedicated team, up-to-date logistics and buffer stock
    • Diagnostics with dedicated hotline
    • Complete on-site coverage
    • Dedicated buffer stock
    • Critical mission SLA based on clients’ needs
    • 24/7 access to Evernex’s International Support Center 365 days a year
  • On-demand Support

    Tailored approach to maintenance
    • Pre-paid tickets
    • Complete on-site coverage
    • Up to 3 days 24/7 on site
    • Best effort (no SLA)
    • 24/7 access to Evernex’s International Support Center 365 days a year
 

Need worlwide
service coverage ?

Global presence in 160+ countries through 24 offices

Our coverage

What about service-level agreements? With Evernex you can create tailored SLAs designed for your specific needs and budget or you can use one of our standard SLAs.

See our SLA offer