Maintenance Offer

At Evernex, we understand that each client's business context is unique
Evernex allows you to tailor your maintenance service contract based on your specific needs.
We adapt our maintenance offers for companies operating in multiple countries.
Offering the same trusted service worldwide in 160+ countries, we provide seamless logistics service to meet our customers’ data center maintenance needs every day of the year.

Maintenance Options

Here’s an overview of all our offers.
We have tailored options so you only pay for the skills and services you require. As a global, independent IT maintenance provider, Evernex provides truly cost-effective expertise and a flexible alternative to standard support models.
See all offer details below.

Contact our experts

OFFERS	24 x 7 help desk access	Problem analysis	Diagnosis	Provision of an action plan	Spare parts	On-site intervention	Project reporting
Spare Management
Remote Support
Remote + Spare Support
Full Support
On-demand Support

Maintenance Options in detail

Spare Management

Guaranteed availability of spare parts
- Access to a guaranteed inventory of spare parts
- Subscription according to the SLA required
- Fixed price per unit
- 24/7 access to Evernex’s International Support Center 365 days a year
Remote Support

Remote expert assistance
- Diagnostics and support with dedicated hotline
- Action plan provision
- SLA based on clients’ needs
- 24/7 access to Evernex’s International Support Center 365 days a year
Remote + Spares Support

Remote expert assistance and spares delivery
- Spare parts delivery from our forward stocking locations
- Diagnostics and support with dedicated hotline
- Action plan provision
- SLA based on clients’ needs
- 24/7 access to Evernex’s International Support Center 365 days a year
Full Support

Dedicated team, up-to-date logistics and buffer stock
- Diagnostics with dedicated hotline
- Complete on-site coverage
- Dedicated buffer stock
- Critical mission SLA based on clients’ needs
- 24/7 access to Evernex’s International Support Center 365 days a year
On-demand Support

Tailored approach to maintenance
- Pre-paid tickets
- Complete on-site coverage
- Up to 3 days 24/7 on site
- Best effort (no SLA)
- 24/7 access to Evernex’s International Support Center 365 days a year