Extend the life of IT assets and save up to 70% compared to the manufacturer with cost-effective hardware support from Technical Support Engineers.
Organizations that make use of data center infrastructure, including server, storage, and network equipment, must consider the best way to maintain these assets, to ensure the highest level of performance. Equipment failure can impact operations and profitability, so keeping downtime to an absolute minimum is a top priority for companies where IT plays an important role.
At the same time, managers understandably want to find the most affordable solutions to optimize their IT budget. Given these realities, companies have two major options when it comes to IT support and maintenance: OEM or TPM contracts. Next, we’ll look at what they are and their differences.
OEM (Original Equipment Manufacturer) support refers to technical support and other services provided by a company that manufactures and sells equipment. OEM support can include software updates, troubleshooting assistance, repair or replacement of defective parts, and access to training materials. This type of support is generally available for up to 6 years after the equipment were released. However, once new generation products become available the OEM would typically halt support and flag the equipment as end-of-life.
TPM, short for Third-Party Maintenance, is the practice of outsourcing the maintenance, repair and support of IT equipment and systems to an external vendor, rather than maintaining it in-house or through the OEM. This can include hardware maintenance and other IT-related services like troubleshooting and technical support. Unlike the OEM who mostly supports only the equipment they manufacture, a TPM provider has multi-vendor capabilities.
For many organizations, then, the benefits of switching to a third-party maintenance contract are considerable. If a company is sceptical about such a change, it can also take, as Gartner suggests, a hybrid approach, combining TPM and OEM contracts.
To find out more about the process and costs of switching to a third-party maintenance contract, contact the support team at Evernex.
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