Fujitsu TPM Support & Maintenance
Count on Evernex's reliable Fujitsu support and maintenance services to optimize the performance and longevity of your Fujitsu IT infrastructure. Whether your business IT systems require hardware repairs, software upgrades, or system optimizations, our experienced team is here to provide prompt and efficient solutions. We minimize downtime, enhance security and maximize your Fujitsu environment's productivity.
Fujitsu Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server maintenance
Fujitsu Server
Fujitsu Primergy
Fujitsu SPARC M
Fujitsu Series SPARC T Series
Fujitsu Primepower
Fujitsu Storage
Fujitsu Eternus
Fujitsu Library
Fujitsu Eternus LT
Truth vs fiction
The top 5 myths about TPM
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
Fujitsu TPM Support FAQ
Fujitsu Third Party Maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we can have your asset under contract as quickly as possible. Get in touch with one of our experts and discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance and asset management services completely independent of the OEM, meaning we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a Fujitsu server that is not under contract. How can Evernex help me?
To solve your Fujitsu server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
What is third-party support for Fujitsu servers?
Third-party support for Fujitsu hardware refers to technical support and maintenance provided by an external, independent IT services company, such as Evernex. Our Fujitsu server support services cover inspections, diagnostics, repairs and part-replacements, optimizations, updates and more.
When does it make sense to move from OEM Fujitsu support to third-party maintenance?
Companies often shift from OEM Fujitsu support to TPM when their OEM warranty comes to an end. At this point, OEMs phase out or withdraw support. This is where third-party support comes in. TPM offers comprehensive, expert technical support for IT equipment both in and out of warranty, often at considerably lower prices and with more flexible conditions than OEM support contract renewals. Third-party Fujitsu support ensures the compliance, security and resilience of the assets long after official Fujitsu support ends or ceases to be cost-effective.
How can third-party support reduce the cost of Fujitsu maintenance?
Third-party IT support services reduce business IT maintenance costs in several ways. After an asset’s warranty, TPM contracts are far more cost-effective than traditional Fujitsu support contract renewals. These SLAs are normally also customizable, meaning businesses only pay for the services they need. Finally, keeping post-warranty Fujitsu equipment in robust condition avoids the OpEx of unexpected emergency support, the CapEx of premature refreshes and the risk of non-compliance penalties.
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