Cisco Third-Party Support & Maintenance
Maximize the availability, security and performance of your Cisco IT infrastructure with our specialized Cisco third-party support and maintenance services. Our teams of certified professionals are equipped to handle all your networking and security asset needs, from speedy troubleshooting and configurations to proactive maintenance and optimizations.
Cisco Third-Party Support & Maintenance
Comprehensive services for your Cisco data center equipment
Protect your business continuity with the European leader in third-party
server maintenance
Cisco Server
Cisco UCS B-Series
Cisco UCS C-Series
Cisco Secure Network Server Appliance (SNS)
Cisco Email Security Appliance (ESA)
Cisco Asaptive Security Appliance (ASA)
Cisco Network
Cisco Catalyst Series
Cisco Business Series
Cisco Nexus Series
Cisco ISR Series
Cisco ASR Series
Cisco MDS Series
Truth vs fiction
The top 5 myths about TPM
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our global Third-Party Maintenance (TPM) offering not only optimizes your operations but also contributes to a greener future.
By maximizing the lifespan of your existing IT infrastructure through Third-Party Maintenance and the use of refurbished parts, and recycling your unwanted equipment with certified ITAD services, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
Cisco TPM Support FAQ
Cisco Third Party Maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we can have your asset under contract as quickly as possible. Get in touch with one of our experts and discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM, meaning we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a Cisco server that is not under contract. How can Evernex help me?
To solve your Cisco server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
How can I find out the End-of-Service-Life dates of my Cisco hardware?
Hardware EOSL (End-of-Service-Life) refers to the date when the manufacturer withdraws all support and updates from the product model. This is a critical turning point, at which businesses must find alternative support options to maintain their Cisco assets. To check the EOSL dates of your Cisco IT hardware, you can search Evernex’s extensive EOSL database or check the official Cisco website.
You can also find out more about the average lifespan of Cisco switches with our industry guide on the network switch lifecycle.
Can I combine official Cisco maintenance with third-party Cisco support?
Yes. Evernex’s third-party Cisco support can be used to complement OEM services in a hybrid approach to maintenance. This fills any gaps in Cisco’s official support offerings. Alternatively, for Cisco products out of warranty, third-party maintenance can provide full coverage to keep your infrastructure resilient and secure.
Manufacturers
Other brands supported
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