Dell Third-Party Maintenance Solutions
Ensure the maximum performance, security and reliability for your Dell EMC infrastructure with Evernex's comprehensive Dell third-party maintenance and support services. Our specialized teams are ready to address any hardware issues, upgrade requirements, or configuration challenges you might face, so you can focus on your core business operations.
Third-Party Dell Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server maintenance
Dell EMC Server
Dell EMC PowerEdge
Dell EMC PowerEdge XC Nutanix Appliance
Dell EMC Precision
Dell EMC VxRail
Dell EMC Network
Dell EMC PowerSwitch N Series
Dell EMC PowerSwitch S Series
Dell EMC Networking C-series
Dell EMC Networking S-series
Dell EMC PowerConnect W series
Dell EMC Force10
Dell EMC Connectrix
Dell EMC Storage
Dell EMC PowerVault
Dell EMC EqualLogic
Dell EMC Compellent
Dell EMC VNX
Dell EMC VNXe
Dell EMC Clariion
Dell EMC Celerra
Dell EMC Centera
Dell EMC Symmetrix – DMX
Dell EMC Symmetrix – VMAX
Dell EMC Data Domain
Dell EMC Isilon
Dell EMC vBlock
Dell EMC XtremIO
Dell EMC XtremSF
Dell EMC Unity
Dell EMC Library
Dell EMC PowerVault
Truth vs fiction
The top 5 myths about Third Party Maintenance (TPM)
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
0+
0%
0+
0+
Sustainability
Reduce your Carbon Footprint
Our TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your IT assets with Evernex's specialized third-party Dell Support
Dell Third-Party Maintenance FAQ
Third-party Dell EMC maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we can have your asset under contract as quickly as possible. Get in touch with one of our experts and discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM, meaning we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a Dell EMC server that is not under contract. How can Evernex help me?
To solve your Dell EMC server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
What does third-party Dell support mean for my hardware?
After your Dell EMC assets reach the end of their warranty, they are no longer eligible for manufacturer support. However, third-party maintenance means you can keep your Dell assets working perfectly for years after their EOL dates. Third-party hardware support offers a range of services, from diagnostics to repairs, part-replacements and reconfigurations, even for legacy systems.
Does third-party Dell maintenance support EOSL systems?
Yes. For out-of-warranty assets, Third-Party Support provides complete coverage to ensure your Dell assets’ availability, security and resilience. We help to extend the lifecycle of your Dell EMC hardware well past its official EOL or EOSL date, saving your business the costs of unnecessary replacements.
What are the benefits of third-party Dell EMC hardware support?
Evernex’s third-party support offering is far more affordable than OEM support contract renewals, while our lifecycle extension services allow you to avoid the CAPEX of premature replacements. This way, businesses reduce their IT costs. We keep your systems performative and secure, optimizing your IT operations and preventing extended downtime or vulnerabilities. TPM also helps companies minimize their carbon footprint by avoiding the generation of e-waste and the carbon emissions of new hardware manufacturing.
Manufacturers
Other brands supported
Contact us