Key Benefits of 3rd Party Maintenance Service and Support

Key Benefits of 3rd Party Maintenance Service and Support

When it comes to “doing more for less” 3rd Party Maintenance is the first choice for most of the IT managers globally. More and more companies are now finding new and innovative ways to reduce costs and to increase the life of their CAPEX. Although service providers are the ideal choice by default when it comes to new equipment, there are several areas to consider when the initial service agreements are expired. The point is “why to pay more, when you can get the same quality of support and spares with customized SLA for less” and Evernex can provide top quality services ensuring cost savings and benefits at a fraction of the price.
Please find below benefits of implementing 3rd party maintenance for your company:

1. Single Point of Contact
Generally a 3rd party service provider is a single point of contact for all your support and spare requests which eliminates the lack of accountability that can occur when dealing with multiple service providers. This will eventually lead to reducing waste of time and paperwork to a much more manageable level. We also offer online contract management to further simplify the process.

2. Best Support
3rd party support vendors offer a wide range of choices and service levels agreements. They provide 24/7/365 on-site performance and technical helpdesk support. The common service agreements offering options include:
• From four-hours up to next-business-day response times
• Five-days or seven-days per week coverage
• The inclusion of repair parts, labor and travel; priority within the queue; and up to unlimited service calls
• 24/7/365 technical support helpdesk
• Remote monitoring
• Access to service via phone and online portals
Please Click here to view support offers from Evernex

3.Experienced Technicians
3rd party service providers maintain a team of technicians who are experienced in dealing with multi-vendor support. They develop in-depth expertise through extensive, ongoing training and real world experience servicing equipment from multiple manufacturers. They are capable of servicing and maintaining IT hardware from all major providers including IBM, HP, Dell, EMC, Cisco, Juniper and many others.

4. Rapid Parts Availability
Evernex has stocks in various geographic locations around the world to provide companies with a fast and reliable service for their mission-critical infrastructure. They would never compromise on the quality of the spare parts, therefore, through rigorous testing procedures they ensure that the spares continue to perform at the expected levels.

5. Proper procedures and escalation methods in place
Evernex has all the necessary procedures and escalation practices in place to ensure accountability and client satisfaction at every level. Evernex has ISO 9001, ISO 4001 certifications and follows directives laid down by WEEE for IT disposal, and it is regularly audited to offer high-quality hardware and excellent services.

6. Guaranteed savings from day one
3rd party maintenance companies do not have to make huge investments like the OEM’s into hardware research and development, it helps them to keep costs considerably low. To ensure that that the ROI is achieved, the manufacturer sales teams are encouraged to sell new hardware rather than promoting the extension of the already installed hardware, consequently, manufacturers will increase the cost of post-warranty service in order for them to be able to sell more new hardware to its users.

On the other hand, with Evernex, you can achieve a superior level of quality, and enhanced performance at 40% to 80% costs when compared to manufacturers post-warranty agreements. Thanks to its global presence and resources, you are also ensured to have greater flexibility and assured quality for rest of the hardware life.

7. Key capabilities to look for…
Following are the key capabilities you need to look for in a potential 3rd party maintenance multi-vendor:

• Worldwide coverage
• 24×7 technical support helpdesk
• A high customer retention rate
• Industry recognition and experience in the market
• ISO 9001, ISO 14001 and WEEE certification
• Availability of spare parts
• 24×7 on-site responsiveness
• A network of certified engineers

Evernex has leveraged its technical and business expertise to become a leading provider for critical IT systems and its maintenance services worldwide. Contact us today to learn more about how we can assist you with maintaining your critical IT infrastructure.